Privacy Policy

Privacy Policy for Happy Chocolate Days

Last updated May 2018

Revised in line with the Data Protection Act 2018 as UK enforcement of EU General Data Protection Regulation (GDPR) [Regulation (EU) 2016/679]

Happy Chocolate Days is committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This privacy policy has been compiled to explain how personally identifiable information is managed by Happy Chocolate Days. Our privacy policy explains how we collect, use, protect or otherwise handle your personal data.

COOKIE POLICY

To make this site work properly, we sometimes place small data files called cookies on your device. Most websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to recognise your browser and remember certain actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

For instance, we use cookies to help us remember and process the items in your shopping bag so that you can return to the later and complete your purchase. This is a popular feature which would not work without the use of cookies. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

How do we use cookies?

A number of our pages use cookies to remember:
• your display preferences
• if you have already replied to a pop-up, for instance asking you to subscribe to our newsletter
• if you have agreed (or not) to our use of cookies on this site

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site. The most notable feature is the abandoned bag saver and the ‘perpetual’ shopping bag which keeps items in your basket to complete purchases at a later stage.

INFORMATION WE COLLECT

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, enter information on our site or provide us with feedback on our products or services.

ACCESS TO INFORMATION WE HOLD ABOUT YOU

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you.  Please contact us if you wish to make such a request.

INFORMATION WE DO NOT COLLECT

When you enter Credit or Debit Card information via this site, this information is passed securely (via encryption) to our Payment Processor and all information is held securely by them for the duration of the transaction only after which your personal credit card information is discarded. We retain no Credit Card information within any of our internal system server environments or third party hosted web servers.

USE OF YOUR INFORMATION

The information we collect is used for our own internal use in developing new products. In addition, we may use the information for the following purposes:
• To provide you with information relating to our website, products or our services that you request from us
• To provide you with information on other products that we feel may be of interest to you
• To meet our contractual obligations to you – for example, processing your order
• To notify you about any changes to our website, including improvements, and service or product changes that may affect our website
• If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.

Data that is provided to us is stored on secure servers. We have carried out checks to the best of our ability to ensure that the companies that manage the data on our behalf are compliant  with current regulations.  Details relating to any transactions entered into on our site are encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential and adopting good password practice such as ensuring a secure password is created, never disclosing your password and changing it regularly.

DISCLOSING YOUR INFORMATION

Where applicable, we may disclose your personal information to any member of our company.
We may also disclose your personal information to third parties:
• Where we sell any or all of our business and/or our assets to a third party
• Where we are legally required to disclose your information.
• To assist fraud reduction and minimise credit risks

THIRD PARTY LINKS

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

If you have any questions or queries relating to this Privacy Policy please contact us at:

Happy Chocolate Days
53 Onley Park
Willoughby
Rugby
CV23 8AN

info@happychocolatedays.com
01788 855555